Retention and expansion are harder than ever in Event Tech
We use AI-powered Customer Ops to standardize onboarding, reduce churn, and make expansion a repeatable process.
Optimize CX Operations to Improve Retention & Expansion
Retention Infrastructure
Keep more of the customers you’ve already won.
Build churn prediction models (flag at-risk accounts using product usage, AI conversation analysis, support tickets, NPS)
Automated playbooks trigger proactive outreach the moment engagement drops.
Standardized onboarding ensures every client starts strong and sticks around.
Tech Stack Integration
Cut through the noise and get your tools working together.
Connect systems so event, sales, and CS data all flow into one CRM.
Implement AI-powered tools that reduce manual work (like call insights or automated ticket deflection).
Audit your stack to identify redundant or underused tools.
Expansion & Upsell Enablement
Turn growth into a repeatable process, not a lucky break.
AI-driven account scoring highlights upsell-ready clients (usage spikes, attendee growth).
Expansion pipeline tracking gives CS teams clear ownership and forecasts.
Playbooks & incentives align Sales and CS to drive upsells without friction.
Process Automation
Less manual work, more customer focus.
Automated renewals handle notifications, contracts, and invoicing.
AI conversational analysis capture customer conversations and push key themes into CRM instantly.
Automated post-event reporting highlights ROI so CS can prove value faster.
Turning Event Tech Churn Into Growth
Event Tech doesn’t just struggle to win customers - it struggles to keep them. Too many churn after their first event because onboarding is inconsistent, ROI isn’t clear, and engagement drops. Expansions, when they happen, feel random instead of repeatable.
Standardize: Build Consistency from Day One
Customers decide early if they’ll stay. We help you standardize onboarding, automate renewals, and deliver consistent experiences so every client sees value quickly and sticks around.
Monitor: Spot Risks Before They Become Churn
Churn sends signals before it happens. We build the early-warning radar usage tracking, AI-powered conversation analysis, and customer health scores so your team can act before it’s too late.
Expand: Make Growth Predictable
Upsells and cross-sells shouldn’t be accidents. We connect CRM + event data to flag expansion-ready accounts, align Sales & CS incentives, and build repeatable playbooks that turn expansion into a system.
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